Introduction
Crosstown Heating
& Ventilating (Calgary) Ltd. are committed to respecting your privacy
and safeguarding your personal information by adhering to the privacy
standards established by legislation. Our privacy policy complies with
"Alberta's Personal Information Protection Act". Any questions
about this policy can be directed to our Privacy Officers, Rita Popowich
or Amanda Harvey at (403) 250-7424.
Our employees play
an important role in protecting personal information. Our employees are
required to adhere to this policy and take all reasonable steps to ensure
that personal information is protected from unauthorized access.
Collection, Use and Disclosure of Personal Information
Our organization does not usually collect personal information from individuals
as customers (other than business contact information), since we generally
deal only with other companies. In the event that we do collect personal
information from an individual customer, that information will only be
used by us to administer the contract for the product and/or services.
Business contact information
is not protected by this policy. This type of information is not considered
to be personal information and may be collected, used and disclosed without
consent.
Consent
In most cases customers consent to us collecting, using and disclosing
personal information for the purposes outlined above by simply agreeing
to provide us with the personal information. However, there may be cases
where we require explicit consent, including Project Bids, Credit Information
or Warranty Information. The withdrawal of this consent will generally
not affect a customer's ability to obtain the product or service they
require.
Storing your Personal
Information
We only keep personal information for as long as is necessary for the
purposes outlined above. This may include keeping the information after
a project is completed in order to resolve any problems or concerns that
may arise. We are also required by law to maintain certain records for
set amounts of time. We have appropriate safeguards in place to protect
personal information and when we no longer need the information it may
be destroyed. We try to keep personal information as accurate as possible
and customers can assist us by providing us with updated information when
necessary. Information can be updated by contacting Rita Popowich or Amanda
Harvey.
Access
Our customers have the right to access the personal information we hold
about them. A customer can access his/her personal information by completing
an Information Request form or by making a request to our Privacy Officer.
The Officer will provide the necessary forms and assistance to make the
request and obtain the information. If the customer believes that some
of the personal information is incorrect he or she can request that the
information be corrected.
We may charge our
customers for out-of-pocket expenses in responding to an access request.
If we decide that a charge is appropriate we will provide the customer
with a written estimate prior to providing access. Any concerns with the
estimated charge should be directed to our Privacy Officer.
Accountability
We apply our best efforts to protect our customer's privacy. If our customers
have any concerns they are free to contact our Privacy Officer. We hope
that the Officer will be able to resolve any problems. If concerns are
not resolved, the Officer can provide information on making a formal complaint.
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