Introduction

Crosstown Heating & Ventilating (Calgary) Ltd. are committed to respecting your privacy and safeguarding your personal information by adhering to the privacy standards established by legislation. Our privacy policy complies with "Alberta's Personal Information Protection Act". Any questions about this policy can be directed to our Privacy Officers, Rita Popowich or Amanda Harvey at (403) 250-7424.

Our employees play an important role in protecting personal information. Our employees are required to adhere to this policy and take all reasonable steps to ensure that personal information is protected from unauthorized access.

Collection, Use and Disclosure of Personal Information
Our organization does not usually collect personal information from individuals as customers (other than business contact information), since we generally deal only with other companies. In the event that we do collect personal information from an individual customer, that information will only be used by us to administer the contract for the product and/or services.

Business contact information is not protected by this policy. This type of information is not considered to be personal information and may be collected, used and disclosed without consent.

Consent
In most cases customers consent to us collecting, using and disclosing personal information for the purposes outlined above by simply agreeing to provide us with the personal information. However, there may be cases where we require explicit consent, including Project Bids, Credit Information or Warranty Information. The withdrawal of this consent will generally not affect a customer's ability to obtain the product or service they require.

Storing your Personal Information
We only keep personal information for as long as is necessary for the purposes outlined above. This may include keeping the information after a project is completed in order to resolve any problems or concerns that may arise. We are also required by law to maintain certain records for set amounts of time. We have appropriate safeguards in place to protect personal information and when we no longer need the information it may be destroyed. We try to keep personal information as accurate as possible and customers can assist us by providing us with updated information when necessary. Information can be updated by contacting Rita Popowich or Amanda Harvey.

Access
Our customers have the right to access the personal information we hold about them. A customer can access his/her personal information by completing an Information Request form or by making a request to our Privacy Officer. The Officer will provide the necessary forms and assistance to make the request and obtain the information. If the customer believes that some of the personal information is incorrect he or she can request that the information be corrected.

We may charge our customers for out-of-pocket expenses in responding to an access request. If we decide that a charge is appropriate we will provide the customer with a written estimate prior to providing access. Any concerns with the estimated charge should be directed to our Privacy Officer.

Accountability
We apply our best efforts to protect our customer's privacy. If our customers have any concerns they are free to contact our Privacy Officer. We hope that the Officer will be able to resolve any problems. If concerns are not resolved, the Officer can provide information on making a formal complaint.